Shipping & Refund Policy

Last updated: June 2025

At ROIA, we are committed to ensuring you have a smooth and transparent shopping experience. Please read our Shipping & Refund Policy carefully before placing an order.

Shipping Policy

Where We Ship

We currently ship to South Africa and select international destinations. Shipping availability will be confirmed at checkout.

Processing Time

Orders are processed within 1–3 business days of payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

Delivery Times

South Africa: 7–15 business days
International: 14–21 business days

Please note that delivery times are estimates and may vary due to supplier processing, customs clearance, or courier delays.

Shipping Costs

Shipping costs are calculated at checkout based on your location and order size. Free shipping promotions may apply — check our homepage for current offers.

Order Tracking

Once your order has been dispatched, you will receive a tracking number via email. You can use this to track your shipment through the carrier's website.

Dropshipping Notice

ROIA operates as a dropshipping store, meaning products are sourced and fulfilled by our trusted third-party suppliers. This ensures a wide product selection while keeping prices competitive.

Refund & Returns Policy

Eligibility for Returns

We accept return and refund requests under the following conditions:

The item received is damaged or defective
The wrong item was delivered
The item is significantly different from the product description

Return requests must be submitted within 14 days of receiving your order.

Non-Returnable Items

We do not accept returns for:

Change of mind purchases
Items that have been used, washed, or altered
Items without original packaging (where applicable)

How to Request a Refund

Email us at Rofhiwaviora@gmail.com with your order number and a clear photo of the issue.
Our team will review your request within 2–3 business days.
If approved, a refund will be issued to your original payment method within 5–10 business days.

Exchanges

We currently do not offer direct exchanges. If you need a different item, please request a refund and place a new order.

Lost or Delayed Orders

If your order has not arrived within the estimated delivery window, please contact us at Rofhiwaviora@gmail.com and we will investigate with the supplier and courier on your behalf.